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FREE SHIPPING!

Simply look for the logo to enjoy free standard shipping on most items throughout the store. Please allow 1 to 3 business days for an order to be processed (prior to shipping).  If we require additional time we will update your order status accordingly and notify you promptly via e-mail.  Expedited shipping is available upon checkout for an additional fee.

 

OUR SHIPPING METHODS:

After your item has been packaged, it will be shipped and delivered free via one of the following carriers and methods.*

Type Description
FREE FedEx Ground® All orders under $250 delivered in approximately 1-5 business days within the contiguous U.S.; 3-7 business days to and from Alaska and Hawaii.
FREE FedEx 2Day® All orders from $250 under $1,000 delivered two-day delivery by 4:30 p.m. to most areas (by 7 p.m. to residences).
FREE FedEx Priority Overnight® All orders $1,000 and above. Signature Required. Next-business-day delivery† by 10:30 a.m. to most U.S. addresses; or from noon to 5 p.m. in more remote areas.
FREE USPS Priority Mail® APO / FPO Shipments
FREE FedEx International Priority® All international shipments. Time-definite delivery typically in 1, 2 or 3 business days. Reach major cities in Canada and Mexico typically in 1 business day, and major cities in Europe and Asia by noon typically in 2 business days.


* Due to unavoidable service delays, FedEx delivery may vary. Check FedEx transit times.

Need it by Saturday? Depending on your zip code, there may be an upgrade available allowing you to receive your shipment on Saturday. FedEx Priority Overnight® with Saturday Delivery is available within most contiguous US areas. If this option is available within your area.

SHIPMENT OF DIAMOND AND SET RINGS
All loose diamonds as well as engagement rings that we set will be delivered via FedEx Priority Overnight®. The diamond ring or built ring will be beautifully presented in a finely finished, sophisticated wooden ring box. Loose diamonds will be held in place by a spring ring. This spring ring must not be worn; it’s for presentation purposes only. You can also read about insurance coverage of jewelry and loose diamonds to protect your precious jewelry against theft or damage. We strongly recommend obtaining insurance on this valuable purchase. A written insurance appraisal will be included free of charge for this purpose with each ring purchase.

SHIPPING POLICIES

All shipped orders are fully insured. All customers are requested to inspect their package for any damage or tampering before receiving or signing the receipt.

How long does it take to ship your order?
We know that part of the pleasure associated with the purchase of diamonds or jewelry is the expectation of the arrival of the items. You can quickly find an estimated arrival date listed in the product detail of each piece. This arrival date is based on the approximate number of days which are required for processing, packaging and delivering your order. We want to make sure that you receive your unique jewelry quickly and safely. The arrival date is listed on the detail pages in the Shipping Information section and you will see the expected date of arrival at your home.

When you place an order before the cutoff time of 4:00 pm EST on a business day i.e. Monday through Friday, the order will be processed the same day.

In case you order on a non-business day, or after the cutoff, your order will be processed the following business day.

Shipping to an alternate address
If you will not be available at home to sign for the order, we can ship it to your workplace, or another convenient location. For orders over $1,000 that cannot be shipped to the billing address we will need to confirm with your financial institution that this is a registered secondary address. This is done as a security precaution to protect our clients against scams. To speed up the processing, simply call your issuing bank and provide them details of your alternate shipping address.

We also offer the option of having the package shipped to your local Fedex location for you to pick up at your convenience.

Delivery Details
We offer free shipping on all of our items. The method of this free service is determined by the price of your order. You will find your method for free shipping on Shipping Information page within your shopping cart. If you are offered free FedEx Ground® or 2Day® delivery, we provide the option to expedite your order with a faster shipping method for a small fee.

Shipping Options
We fully insure and ship our order via FedEx Priority Overnight®FedEx 2Day®, or FedEx Ground® delivery services.

We only ship to a street address and cannot ship to a P.O. Box.

Signature Requirements
A signature is required for all deliveries that total $1,000 or more, regardless of any waivers you may have with FedEx. The person listed on the invoice is required to sign a receipt for the order.

  • For orders with a value under $1,000, FedEx may require a signature.
  • All deliveries are usually made on weekdays. If you are unavailable to sign for a delivery during the week, for a small additional charge we can arrange Saturday delivery. Call or email us and our consultant will arrange this for you.

Shipping to APO & FPO Addresses
Isabelle’s Fine Jewelry will ship any order under value of $5,000 to an APO/FPO address. We ship all APO & FPO orders via USPS Priority Mail and guarantee that your package will arrive at the appropriate processing center at the delivery date. To get more details about shipping  to APO/FPO addresses, visit our Military Shipping page.

International Shipping
Isabelle’s Fine Jewelry provides shipping via FedEx International Priority to over 44 countries. The selection and pricing vary depending on the final shipping destination. Check out our International Shipping page for complete details on International Shipping.

Shipment of Jewelry
All jewelry items will arrive in either a characteristic soft jewel box tucked inside the distinctive Isabelle’s Fine Jewelry gift box or a soft fabric pouch. Some items will come in a distinctive dark blue wooden box. To see a detailed view of how your jewelry will be presented please visit the details tab on the bottom of every product page.