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Isabelle’s Fine Jewelry is thankful to all military workforce as well as their families. With the purpose to say Thank You to all the military soldiers all around the world and make your order easy – you can enjoy an exclusive service with extra discount.

Your first-in-line benefits include:

  • Free shipping for all APO, FPO and DPO addresses.
  • Partnership with military postal service for secure delivery of your order


Shipping Information, Method & Limits
Isabelle’s Fine Jewelry will ship orders under value of $25,000 to an APO, FPO, or DPO address. All APO/FPO orders are shipped via United States Postal Service (USPS) Priority Mail to the appropriate APO/FPO processing center and then via the military postal service. Shipment tracking is not available for APO/FPO addresses. USPS will not show a delivery scan or in transit scans for packages delivered to these addresses for some security reasons.

Estimated Shipping Times
We guarantee that your package will ship within our current shipping guidelines and will arrive to the APO/FPO processing center within 2-4 business days. The average delivery time from the processing center is between 5-10 business days but can vary. Some orders may take up to 20 business days to arrive. If you are already familiar with receiving timelines associated with your current location, your Isabelle’s Fine Jewelry order is likely to arrive in the time frame you currently experience.

Insurance
For your all Isabelle’s Fine Jewelry orders, the shipment is insured at every step from leaving our door to arriving at yours.

Sales Tax Information
As the APO/FPO addresses are considered domestic, there are no taxes or duties which are due on orders shipped to them. When the orders are shipped directly to a base, rather than via APO/FPO system, taxes and duties are applicable. We will include all the required tax documentation with your order.

How to Format Addresses
As improper format of your address can result in delivery delays, please ensure that you enter your ship to information in following format for APO/FPO/DPO shipments:

  • RANK Full Name
    PSC/UNIT/CMR, Box #(if applicable)
    CITY (APO, FPO, or DPO), STATE (AA, AP, or AE), ZIP (5-digit or ZIP+4)
    Use AE for Europe, Middle East, Africa, and Canada, AP for Pacific, AA for Central & South America
  • Example:
    PFC Steve Smith
    Unit 1234, Box 34567
    United States,
    APO, AP  96522-1215


Returns
Our regular return policy applies to orders shipped to APO/FPO address. Though the return period is 30 days after shipping but we understand that the packages delivered to APO/FPO addresses may take longer than this to receive. When your order does not arrive within 30 days, you can still return your order.

Product Restrictions
Shipments are subject to the import restrictions of the country in which your base is located.  Visit https://www.usps.com/ship/apo.htm for further information.

Other FAQs

“My billing address is an APO/FPO, but I want to send the order to an address state side; can this be done?”
Yes, of course. We can deliver to US addresses even when your billing address is an APO/FPO.

“Is a signature required for delivery?”
Signature requirements are determined by military postal service.

“I am posted overseas, can my shipment from Isabelle’s Fine Jewelry be sent via APO/FPO/DPO to any location”
Yes, we ship orders to APO address with the documentation needed for Customs clearance via APO mail system. The orders shipped overseas depend on destination country’s restrictions on prohibited items but these are not subject to any local duty or sales tax.

“Can I send my shipment to local address instead of using the APO address when I want shipment faster?”
You have the option to ship your orders directly to the U.S. base address, subject to the military restrictions for faster delivery times. International shipments which are sent to a non-APO/FPO/DPO address are subject to the local country’s taxes and duties.